Terms of Service

1. Acceptance of Terms

By visiting the TQS website (tqs.ae) or engaging any of our audit services, you confirm that you have read, understood, and consent to be bound by these Terms of Service together with our Privacy Policy.

If you are accepting these Terms on behalf of a company or other legal entity, you warrant that you hold the authority to commit that entity. If you do not accept these Terms, you must refrain from using our website or audit services.

2. Our Services

Al Tair Quality Services LLC (TQS) conducts audits to assess organisations against ISO and other management system standards. Our service portfolio includes, but is not limited to:

• Audit Services: TQS performs audits across ISO management system standards such as ISO 9001, ISO 14001, ISO 45001, ISO 27001, and many more. Certificates are issued by QRS following successful audit outcomes
• Compliance Audits: Gap audits, internal audits, and pre-certification audits that evaluate your organisation's conformity to applicable standards
• Specialised Audits: Halal audits, energy audits, environmental audits, and safety audits conducted by our qualified auditors
• Training Programmes: Professional development offerings including lead auditor courses, QHSE safety modules, Halal awareness, and specialised ISO workshops
• Software and Digital Tools: GHG accounting software, GRC platforms, and related technology solutions — to streamline audit management and compliance tracking

The precise scope, deliverables, timeline, and fee structure for each audit engagement are documented in a written service agreement or proposal issued to the client before work commences.

3. Client Obligations

By engaging TQS, you agree to fulfil the following responsibilities:

• Provide Accurate Information: Supply truthful, complete, and current details about your organisation, processes, and management systems as reasonably needed for our auditors to perform the audit
• Facilitate the Audit: Make relevant personnel, documentation, and premises available in a timely manner so that audits and assessments can proceed without unnecessary delay
• Appoint a Project Coordinator: Nominate an authorised representative who can take decisions and liaise with our auditors throughout the engagement
• Observe All Applicable Laws: Confirm that your operations comply with every applicable local, national, and international law and regulation
• Respond Promptly: Reply to information requests, review drafts, and approve deliverables within reasonable timeframes so that agreed schedules are met

A failure to discharge these obligations may result in schedule slippage or affect the quality of audit outcomes, for which TQS accepts no liability.

4. Fees & Payment

Our fee arrangements operate on the following basis:

• Engagement-Specific Quotations: Fees are quoted in advance and reflect the agreed scope, complexity, and estimated duration of each project. Every quotation is provided in writing through a formal proposal or service agreement
• Payment Schedule: Payment milestones and deadlines are set out in each service agreement. Unless stated otherwise, invoices fall due within 30 days of the date of issue
• Currency: Fees are denominated in the currency stated in the service agreement, typically AED or USD
• Disbursements: Travel, accommodation, and other reasonable out-of-pocket expenses required for service delivery are invoiced separately, as approved by the client in advance
• Late Payment: Overdue invoices may attract a late-payment charge at the rate specified in the service agreement. TQS also reserves the right to pause services until outstanding balances are settled

5. Intellectual Property

Ownership of intellectual property connected to our services is governed by the following principles:

• TQS Methodologies: Proprietary assessment frameworks, audit approaches, and audit procedures are the exclusive intellectual property of Al Tair Quality Services LLC
• Templates and Tools: Document templates, checklists, worksheets, and software utilities supplied during an audit engagement remain TQS property and are licensed solely for the client's internal use
• Software Products: Any platforms, applications, or digital tools developed or provided by TQS — including GHG accounting software and GRC platforms built with Altayaboon Technologies — remain the property of TQS and are governed by separate licence agreements
• Client Deliverables: Audit reports and other materials produced during an audit engagement become the client's property upon settlement of all fees. The generic methodologies and reusable frameworks embedded in those materials, however, remain the property of TQS

Clients may not copy, redistribute, or adapt TQS proprietary materials without obtaining prior written authorisation.

6. Limitation of Liability

TQS conducts audits to evaluate organisations against management system standards. The following points are essential to understand:

• Certification Outcomes: TQS performs audits and reports findings. Certificates are issued by QRS based on audit outcomes. TQS cannot and does not guarantee that any client will secure certification, as this depends on the audit findings and the decision of QRS, which issues the certificates
• Professional Judgement: Our auditors draw on 25+ years of industry expertise and thorough knowledge of international standards; however, audit outcomes are also influenced by the client's own commitment, resource availability, and organisational preparedness
• Aggregate Liability Cap: To the fullest extent allowed by law, the total liability of TQS arising from or in connection with any audit engagement shall not exceed the total fees actually paid by the client for that particular engagement
• Exclusion of Indirect Loss: TQS shall bear no liability for indirect, incidental, special, consequential, or punitive damages of any kind, including loss of revenue, data, or business opportunity

Nothing in these Terms purports to limit liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded.

7. Confidentiality

The protection of client information is fundamental to the way TQS operates:

• Strict Confidentiality: All business information, documentation, processes, and proprietary know-how shared by the client during audit engagements will be treated as confidential by TQS
• Non-Disclosure: We will not reveal confidential client information to any third party without prior written consent, except where disclosure is mandated by law or a regulatory authority
• Internal Safeguards: Access to confidential client material is limited exclusively to TQS auditors and team members who need it to perform their assigned duties
• Survival of Obligations: Confidentiality duties remain in force after the termination or expiry of any service agreement and continue indefinitely, unless the information enters the public domain through no breach by TQS

For further information on how we handle personal data, please consult our Privacy Policy.

8. Termination

An audit engagement may be ended by either party under the following circumstances:

• By Mutual Consent: Both parties may agree in writing to end the audit engagement at any time
• On Written Notice: Either party may terminate the agreement by giving 30 calendar days' written notice, unless the service agreement specifies a different notice period
• For Material Breach: Either party may terminate with immediate effect if the other party commits a material breach and fails to remedy it within 14 days of receiving written notice of the breach
• For Non-Payment: TQS may suspend or terminate audit services if the client does not settle invoices within the agreed payment terms

On termination, the client remains liable for all fees attributable to audit services already performed and for any expenses properly incurred up to the termination date. Clauses governing intellectual property, confidentiality, and limitation of liability survive the end of the engagement.

9. Governing Law

These Terms of Service are governed by, and shall be interpreted in accordance with, the laws of the United Arab Emirates.

• Exclusive Jurisdiction: Any dispute arising out of or connected with these Terms or our audit services shall fall under the exclusive jurisdiction of the courts of Abu Dhabi, United Arab Emirates
• Dispute Resolution: Before commencing court proceedings, both parties commit to attempting resolution through good-faith negotiation for a minimum of 30 days. If no agreement is reached, either party may refer the matter to the competent courts
• Severability: Should any provision of these Terms be determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect

10. Contact Us

If you have questions about these Terms of Service or require clarification on any clause, please reach out to us:

• Company: Al Tair Quality Services LLC (TQS)
• Email: md@iicc.ae
• Phone: +971 2 671 3980
• Address: P.O. Box 108967, Abu Dhabi, UAE