ISO 9001:2015 Quality Management Systems
Demonstrate consistent delivery of products and services that meet customer requirements and enhance satisfaction.
What is ISO 9001?
ISO 9001:2015 is the world's most recognized quality management standard. It covers all aspects of an organisation's activities, including identifying key processes, defining roles and responsibilities, policies and objectives, risk and opportunities, and documentation requirements.
The standard also covers the importance of understanding and meeting customer requirements, satisfaction and communication, resource requirements, product and process planning, design processes, purchasing, production and service, monitoring and measurement of products and processes, internal audit, management review, and improvement processes.
ISO 9001 is based on Quality Management Principles including customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, relationship management, and continual improvement.
Key Facts
Why Get ISO 9001 Certified?
ISO 9001 certification delivers tangible improvements to your organization's performance, reputation, and bottom line.
Increases the reputation of the company and demonstrates commitment to quality and customer satisfaction
Improves internal communications, efficiency and resilience of change within the organisation
Provides marketing advantage and increases business through improved customer satisfaction
Improves efficiency, profitability and enables the organisation to become more cost effective
Documented system provides useful reference and improves records in case of litigation
Responsibilities of personnel clearly defined and improves performance from suppliers
Who Benefits from ISO 9001?
ISO 9001 is applicable to any organization regardless of type, size, or industry sector.
Manufacturing
Production facilities seeking consistent product quality and process control
Service Providers
Companies delivering services that want to improve customer satisfaction
Government & Public Sector
Government bodies and public organisations improving operational efficiency
Certification Process
Our streamlined three-step process takes you from application to certification with minimal disruption.
Apply
Submit your application and our team reviews your quality management system documentation to plan the audit scope.
Audit
Experienced auditors conduct Stage 1 and Stage 2 audits evaluating your QMS implementation and effectiveness.
Certify
Upon successful completion, your ISO 9001 certificate is issued. Annual surveillance audits ensure continued compliance.