Privacy Policy

1. Information We Gather

We may gather the following categories of information when you browse our website, submit an enquiry, request a quotation, or engage our audit services:

Personal and Business Contact Data

• Full name and professional title
• Email address, telephone number, and preferred method of contact
• Organisation name, trading address, and industry sector
• Details you provide through contact forms, direct email correspondence, or WhatsApp messages

Technical and Browsing Data

• IP address, browser version, operating system, and device characteristics
• Navigation behaviour including pages viewed, session duration, and referring URL
• Event-level data such as link clicks, scroll depth, and form interactions

Audit Engagement Data

• Organisational processes and documentation shared in connection with audit engagements
• Audit records, audit findings, non-conformance reports, and management system documentation
• Training attendance records and participant details for our professional development programmes

2. How We Use Your Information

The information we gather is processed strictly for the following legitimate purposes:

Delivering Our Audit Services

• To conduct audits across ISO, Halal, and other management system standards, and to deliver training programmes
• To draft proposals, fee quotations, and tailored audit engagement agreements that match your requirements
• To manage active audit engagements, track deliverables, and report progress

Staying in Touch

• To answer your enquiries and provide ongoing client communication
• To issue scheduling confirmations, project updates, and other engagement-related notices
• To share relevant industry news, standards revisions, and educational resources (only with your prior consent)

Protecting Our Platform and Meeting Legal Duties

• To maintain the security, availability, and integrity of our website and internal systems
• To evaluate browsing patterns and continuously refine the user experience
• To satisfy applicable legal, regulatory, and contractual obligations

3. Data Storage & Security

Protecting the information entrusted to us is a core responsibility. We enforce the following safeguards:

• UAE-Based Hosting: All personal and client data resides on secure servers within the United Arab Emirates
• Encryption Standards: Information is encrypted during transmission (TLS/SSL) and while stored at rest, minimising the risk of interception or unauthorised access
• Role-Based Access: Granular access controls restrict data visibility to personnel who have a verified business need
• Ongoing Security Reviews: Our IT partner, Altayaboon Technologies, performs periodic vulnerability assessments and penetration tests on our infrastructure
• Retention Limits: We keep personal data only for the duration needed to fulfil the purposes set out in this policy, or for as long as the law requires

4. Third-Party Services

A small number of vetted external providers assist us in running our operations. These may include:

• Cloud hosting and server infrastructure partners
• Web analytics platforms that help us understand visitor behaviour and improve site performance
• Communication tools for email delivery, messaging, and video conferencing
• Payment gateways that process transactions securely on our behalf

Every third-party provider is contractually required to uphold appropriate security controls and to handle your data solely in accordance with our instructions. TQS does not sell, lease, or exchange your personal information with any outside party for marketing or commercial purposes.

5. Cookies & Tracking

Our website relies on cookies and comparable tracking technologies to provide a smooth browsing experience. A cookie is a small data file placed on your device that enables us to:

• Preserve your preferences, including your selected language (English or Arabic)
• Analyse visitor interactions so we can refine site layout, navigation, and content
• Evaluate the reach of our communications and marketing efforts

On your first visit you will see a consent banner offering the choice to accept or decline non-essential cookies. You may also adjust cookie settings directly in your browser at any time. Please note that blocking certain cookies may limit some website features.

6. Your Rights

Under applicable data protection law, you are entitled to the following rights in relation to your personal data:

• Access: You may request a complete copy of the personal data we hold concerning you
• Correction: You may ask us to amend any data that is inaccurate, outdated, or incomplete
• Erasure: You may request deletion of your personal data, provided no overriding legal or contractual obligation requires its retention
• Portability: You may obtain your data in a structured, machine-readable format for transfer to another provider
• Withdrawal of Consent: Where our processing relies on your consent, you may revoke that consent at any time without affecting the lawfulness of prior processing
• Objection: You may object to the use of your personal data for direct marketing or any purpose that is not strictly necessary for service delivery

To exercise any of these rights, please reach out to us through the contact details in Section 9 below. We undertake to respond within 30 calendar days of receiving a valid request.

7. UAE Data Protection Compliance

TQS conducts its data-handling activities in accordance with the UAE Personal Data Protection Law (PDPL), Federal Decree-Law No. 45 of 2021, and every other data protection regulation that applies within the United Arab Emirates.

Our standing commitments include:

• Processing personal data only on a lawful basis, with fairness and full transparency
• Limiting data gathering to clearly defined and legitimate purposes
• Maintaining data accuracy and correcting records without unreasonable delay
• Storing data securely inside the UAE, or in jurisdictions recognised as providing equivalent protection
• Applying proportionate technical and organisational controls to prevent data loss or misuse
• Notifying the competent authorities and affected individuals of any data breach within the timeframe prescribed by law

8. Changes to This Policy

TQS reserves the right to revise this Privacy Policy at any time to reflect evolving business practices, service offerings, or legal developments. Each revision will be marked by an updated "Last updated" date at the top of this page.

We recommend that you revisit this policy on a regular basis. Your continued use of our website or services following any modification signifies your acceptance of the revised terms.

9. Contact Us

If you have questions about this Privacy Policy, would like to exercise any of the data rights outlined above, or wish to raise a concern about how your information is being handled, please get in touch:

• Company: Al Tair Quality Services LLC (TQS)
• Email: md@iicc.ae
• Phone: +971 2 671 3980
• Address: P.O. Box 108967, Abu Dhabi, UAE