Certification Policies

QHSE Policy

Al-Tair strives to provide its customers with quality and reliable services and enhances its reputation through continual improvement so as to become one of the market leaders in ISO Certification.

To implement this policy, we developed QHSE objectives and procedures and defined a system that operates throughout the company. All personnel are required to work in accordance with those procedures to achieve the following objectives and in accordance with the highest professional standards, and compliance with all relevant regulatory and statutory requirements, aiming for continual improvement and customer satisfaction through the involvement and participation of all levels of management, staff and other interested parties.

• Maintain and improve quality registrar systems and the Company's reputation in the market for impartial certification
• Ensure quality compliance with the standards prescribed in relevant contracts, codes, statutory and regulatory requirements
• Promote Quality Management as being the responsibility of each and every employee by providing Quality induction
• Minimize Non-Conformances and complaints with the objective of achieving overall quality costs and maintenance of agreed programs
• Quality planning shall be effective to ensure the provision of the necessary resources, procedures, and techniques to assure quality of the services
• Provide a reliable and effective document control to ensure all activities occur to the correct documents and specifications and any changes are approved and identified
• Maintain occupational health and safety management systems meeting the ISO services provider requirements
• Maintain a culture of free and honest accident and incident reporting
• Protect both people and property by providing and maintaining a safe and healthy work environment, in accordance with applicable standards and in compliance with legislative requirements
• All employees will be equally responsible for minimizing accidents within our facilities and on our work sites

Ethics Policy

TQS places a strong emphasis on achieving a high ethical standard based on integrity, trust, and honesty in all its business operations. Our General Manager monitors and reviews this policy on an annual basis.

• Legal: Complying with all national legislation and regulation
• Accounting: Maintaining adequate, reliable, truthful and accurate accounting records compliant with prescribed standards
• Competition: Competing honestly and fairly without damaging the reputation of our competitors either directly or by implication
• Confidentiality: Maintaining the privacy of information relating to employees, clients and other interested third parties under the proper legislation
• Conflict of Interest: Conducting business with the highest standards of integrity and honesty, requiring company personnel, agents, and subcontractors to act accordingly
• Gift/Hospitality/Favours: Accepting gifts, hospitality or favours which are legal, ethical and of modest value and which will not influence business decisions. Gifts, hospitality and favours will never be solicited. All spending on gifts and hospitality will be properly authorised and recorded
• Respect: Treating our personnel, agents, subcontractors, clients and other third parties with dignity and respect at all times, as well as carrying out our business activities with the highest regard for the environment and local communities in which we operate

Data Protection Policy

Al-Tair needs to collect and use certain types of information about its clients, its staff and third parties with whom it deals in order to operate. This includes current, past and prospective employees, clients and others with whom it communicates. The personal information must be dealt with properly however it is collected, recorded and used, whether on paper, in computer software or recorded on other material.

We regard the lawful and correct treatment of personal information by TQS as very important to successful operations and to maintaining confidence between those with whom we deal and ourselves. We ensure that our organization treats personal information lawfully and correctly.

• Personal data shall be processed fairly and lawfully, and shall not be processed unless specific conditions are met
• Data shall be obtained only for one or more specific and lawful purposes, and shall not be further processed in any manner incompatible with that purpose
• Data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which it is processed
• Data shall be accurate and, where necessary, kept up to date
• Data shall not be kept longer than is necessary for the stated purpose or purposes
• Data shall be processed in accordance with the rights of data subjects under the legislation
• Appropriate technical and organisational measures shall be taken against the unauthorised or unlawful processing of personal data and against accidental loss, destruction, or damage to personal data

Management of Impartiality

Top management is committed to the safeguarding of impartiality. For that particular reason, top management has derived an impartiality policy as per the requirements of the standard ISO/IEC 17021:2011, to safeguard the auditing and decision making in the context of the issuance of certificates. We have rules and regulations that control the implementation and adherence to ensure a fair, robust and high quality of service is delivered to our customers.

• We understand the importance of impartiality in carrying out our management system certification activities
• We have identified and analysed the possibilities of conflict of interest and the threats to impartiality
• We safeguard and manage any conflict of interest
• We ensure the objectivity of all management system certification activities

TQS has an independent committee who oversees that the rules and guidance of our impartiality process are implemented and adhered to. Each employee or associate has the responsibility to comply with the process and guidelines for impartiality. Any instance where an employee, associate or customer feels there is a threat to our impartiality, you are welcome to contact our Chief Executive Officer, who has the authority to initiate a full investigation into your enquiry.

Al-Tair encourages staff to become involved in knowledge and technology transfer activities to benefit not only the staff member's continual professional development, but also TQS and their registered clients. However, the knowledge and technology transfer process can create potential conflict of interest, particularly when there is opportunity for personal gains. Staff must not allow other activities to detract from their obligation to TQS.

All members of the staff must initially certify their compliance with this policy by signing a confidentiality agreement, and update their declaration if appropriate when circumstances change. Appeal of decisions should be made to the General Manager in writing, who may refer the appeal to the impartiality committee.