Our Policies

QHSE Policy

Al Tair Quality Services LLC is dedicated to conducting dependable, high-quality audits for every client we serve. We pursue continual improvement in all aspects of our operations, with the goal of establishing TQS as a leading audit firm for ISO management system audits.

To put this policy into practice, TQS has established comprehensive QHSE objectives, procedures, and an integrated management system that applies across the entire organization. Every member of our team is expected to uphold these standards, comply with all applicable regulatory and statutory requirements, and contribute to ongoing improvement and audit quality at every level.

• Sustain and enhance our quality management systems and our standing in the market for independent, impartial auditing
• Ensure full compliance with the standards set forth in relevant contracts, codes, statutory obligations, and regulatory frameworks
• Foster a culture where quality management is the shared responsibility of every team member, supported by thorough onboarding and training
• Reduce non-conformances and client complaints by pursuing cost-effective quality outcomes and maintaining agreed schedules
• Apply robust quality planning to guarantee that necessary resources, procedures, and methods are in place to assure audit excellence
• Operate reliable document control processes so that all activities are performed against current, approved documents and specifications
• Maintain occupational health and safety management systems that align with ISO audit requirements
• Encourage open, honest reporting of all accidents, near-misses, and incidents without fear of reprisal
• Safeguard people and property by maintaining a safe and healthy workplace in accordance with applicable standards and legislative requirements
• Hold every employee equally accountable for minimizing hazards and preventing accidents across all our facilities and project sites

Ethics Policy

TQS is firmly committed to upholding the highest ethical standards, grounded in integrity, trust, and honesty across every area of our business. This policy is reviewed annually by our General Manager to ensure it remains current and effective.

• Legal Compliance: Adhering to all applicable national legislation, regulations, and legal obligations in every jurisdiction where we operate
• Financial Integrity: Maintaining accurate, reliable, and truthful accounting records in full compliance with prescribed financial reporting standards
• Fair Competition: Competing honestly and ethically, never undermining the reputation of other organizations whether directly or by inference
• Confidentiality: Protecting the privacy of all information relating to employees, clients, and third parties in accordance with applicable data protection legislation
• Conflict of Interest: Conducting all business with uncompromising integrity, requiring every member of our team, agents, and subcontractors to declare and avoid potential conflicts
• Gifts and Hospitality: Accepting only gifts, hospitality, or courtesies that are lawful, ethical, and of nominal value, and that will not influence business decisions. Gifts and hospitality are never solicited, and all related expenditures are properly authorized and documented
• Dignity and Respect: Treating all personnel, agents, subcontractors, clients, and third parties with dignity and respect at all times, while conducting our activities with the highest regard for the environment and the communities in which we operate

Data Protection Policy

Al Tair Quality Services LLC collects and processes certain personal information about clients, employees, and third parties as part of our day-to-day operations. This encompasses current, former, and prospective employees, clients, and other individuals with whom we interact. Regardless of how personal data is gathered, stored, or used — whether digitally, on paper, or in any other format — it must be handled responsibly and lawfully.

TQS considers the proper treatment of personal information fundamental to maintaining trust with our stakeholders and ensuring the success of our operations. We are committed to handling all personal data in strict accordance with applicable laws and best practices.

• Personal data shall be processed in a fair and lawful manner, and only when clearly defined conditions have been satisfied
• Data shall be collected solely for specific, legitimate purposes, and shall not be used in any way that is inconsistent with those stated purposes
• Data collected shall be adequate, relevant, and limited to what is necessary for the intended processing activities
• Data shall be kept accurate and, where required, updated promptly to reflect current information
• Data shall not be retained beyond the period necessary to fulfil its stated purpose
• Data shall be processed with full respect for the rights of data subjects as defined by applicable legislation
• Robust technical and organizational safeguards shall be maintained to prevent unauthorized or unlawful processing of personal data, and to protect against accidental loss, destruction, or damage

Management of Impartiality

Senior leadership at TQS is fully committed to preserving impartiality in every facet of our work. In line with the requirements of ISO/IEC 17021, our management team has established a formal impartiality policy that governs all auditing activities. Clear rules and procedures are in place to ensure that every audit we conduct is fair, objective, and of the highest quality.

• We recognize that impartiality is essential to the credibility of our management system audit activities
• We have systematically identified and assessed all potential conflicts of interest and threats to impartiality
• We actively manage and mitigate any identified conflict of interest through documented controls
• We guarantee the objectivity and independence of every audit activity we undertake

TQS maintains an independent oversight committee responsible for ensuring that our impartiality procedures are consistently followed. Every employee and associate bears a personal obligation to comply with our impartiality guidelines. If any employee, associate, or client believes that our impartiality may be compromised, they are encouraged to contact our Chief Executive Officer, who has full authority to launch an investigation into the matter.

TQS actively supports staff involvement in knowledge sharing and professional development activities that benefit both our team and our registered clients. We recognize, however, that such activities may occasionally give rise to potential conflicts of interest, particularly where personal gain is possible. Team members must ensure that no external activity detracts from their responsibilities to TQS.

Every member of our team is required to formally acknowledge compliance with this policy by signing a confidentiality agreement upon joining TQS, and to update their declaration whenever their circumstances change. Any appeal of a decision should be submitted in writing to the General Manager, who may escalate the matter to the impartiality committee for review.